Store Policy – SufiDamascus
Welcome to SufiDamascus! Here’s what you need to know when shopping with us:
Orders
All orders are processed after payment confirmation.
Custom, OEM, and wholesale orders will have production time confirmed before shipping.
Shipping
We ship worldwide via DHL.
Orders are dispatched within 3 working days.
Estimated delivery times:
USA, Canada, UK: 8–12 days
EU: 12–15 days
Other countries: delivery time may vary
USA, UK, and EU orders: duties and taxes are duty paid.
Other countries: buyers are responsible for customs and import fees.
Refunds & Returns
If your item arrives damaged, defective, or wrong, contact us within 7 days. We’ll offer a replacement or refund.
Custom / OEM and wholesale orders are non-refundable.
Responsibility
Dealers and customers are responsible for following local knife laws.
We are not responsible for delays or issues caused by customs, shipping, or local regulations.