Thank you for choosing Sufi Damascus. Our shipping policy outlines the terms and conditions regarding the shipment of your orders.
1.Processing Time
– Orders are typically processed and dispatched within [number] business days after payment confirmation.
– Processing time may vary depending on product availability and order volume.
2. Shipping Methods
– We offer standard and expedited shipping options.
– Shipping costs and estimated delivery times will be calculated at the time of checkout based on the shipping method selected and the destination address.
3. Delivery Time
– Estimated delivery times are provided based on the shipping method chosen and the destination address.
– While we make every effort to ensure timely delivery, we cannot guarantee delivery dates as shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier issues.
4. Order Tracking
– Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
– You can track the status of your order using the provided tracking number through our website or the carrier’s website.
5. Shipping Restrictions
– We currently offer shipping within [list of countries/regions]. Please ensure that the shipping address provided is accurate and complete to avoid any delivery delays or issues.
– We do not ship to P.O. boxes or APO/FPO addresses.
6. Shipping Fees
– Shipping fees are calculated based on the total weight of the order, the shipping method selected, and the destination address.
– Shipping fees will be displayed at the time of checkout.
7. Customs and Duties
– International orders may be subject to customs duties, taxes, and import fees levied by the destination country.
– Customers are responsible for paying any additional customs clearance charges imposed by the destination country.
8. Shipping Damage or Loss
– In the event that your order arrives damaged or is lost in transit, please contact us immediately.
– We will work with the carrier to resolve the issue and either arrange for a replacement or issue a refund for the affected items.
9. Contact
– If you have any questions or concerns regarding our shipping policy, please contact us at [email address] or [phone number].
By placing an order with Sufi Damascus, you agree to comply with our shipping policy. We reserve the right to update or modify this policy at any time without prior notice.