At Sufi Damascus, we strive to provide you with the finest quality products and excellent customer service. However, we understand that there may be instances where you need to return an item. Our refund policy outlines the terms and conditions regarding refunds for your purchases.
1. Eligibility for Refunds
– To be eligible for a refund, the item must be returned in its original condition, unused, and in its original packaging.
– Returns must be initiated within [number] days of the delivery date.
2. Non-Refundable Items
– Certain items are not eligible for refunds, including:
– Items that have been used, damaged, or altered after delivery.
– Customized or personalized items.
– Items purchased during clearance or sale events.
3. Return Process
– To initiate a return, please contact our customer service team at [email address] or [phone number] to request a return authorization.
– Once your return request is approved, you will receive instructions on how to return the item.
– Please ensure that the item is securely packaged to prevent damage during return shipping.
4. Return Shipping
– Customers are responsible for return shipping costs unless the item received is defective or damaged.
– We recommend using a trackable shipping service to ensure that your return is received safely.
5. Refund Processing
– Refunds will be processed within [number] business days upon receipt and inspection of the returned item.
– The refund will be issued to the original payment method used for the purchase.
– Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
6. Damaged or Defective Items
– In the event that you receive a damaged or defective item, please contact us immediately.
– We will arrange for a replacement or issue a refund for the affected item, including return shipping costs if applicable.
7. Contact
– If you have any questions or concerns regarding our refund policy, please contact us at [email address] or [phone number].
By shopping with Sufi Damascus, you agree to comply with our refund policy. We reserve the right to update or modify this policy at any time without prior notice.